![]() ![]() Purchased items on 10/19 and was promised my items were in stock and would be late shipping, as they were moving into a new distribution center. They also delete all 1, 2, 3-stars reviews. ![]() ![]() Moreover, do not believe photos on their website. Think twice! All of these items are created in Chine so there is a very big chance that you will see the very same items on other websites. To all customers that saw Fashion nova PR campaign on Instagram and so on (thanks Cardi B for promoting such a $#*!ty company as Fashion nova really is) - DO NOT BUY IN FASHION NOVA. Otherwise I will see it as a illicit enrichment and will sue you. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account. You don't provide a good you return money back. You are not a bank that can keep my money on your bank account. I do not need your giftcard, I need my money back. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. ![]() It prides itself on knowing that 80% of its business comes from repeat customers and does its best to listen carefully to customer feedback every day and keep getting better in everything that it does.You sold me items and then told me that they are not available anymore. That issue was remedied several years ago and all previously unpublished reviews have now been posted to the extent they are actually about the product they were submitted for and do not contain profanity, do not contain threatening language and comply with other reasonable terms.įashion Nova continues to be an entrepreneurial led company solely focused on providing a great assortment of fashionable clothes at very affordable prices. At one point in time, the company inadvertently failed to complete this process given certain resource constraints during a period of rapid growth. Those that were not autopublished were filtered and could be individually reviewed and manually released. The issue in this case was caused by Fashion Nova’s reliance on a reputable third-party enterprise software vendor, which offered an option to ‘autopublish’ various star ratings in a drop-down menu. Fashion Nova is highly confident that it would have won in court and only agreed to settle the case to avoid the distraction and legal fees that it would incur in litigation. Fashion Nova never suppressed any website reviews, and it immediately and voluntarily addressed the website review issues when it became aware of them in 2019. “The Federal Trade Commission’s allegations against Fashion Nova are inaccurate and deceptive. Read the full statement provided to VIBE by Fashion Nova below: I’ve invested so much time and energy into a company that hates us/me,” she wrote on a temporary Instagram Story upload. “I really wish FashionNova would let me out of this slave contract so i can be great. In 2021, model Jodie Joe expressed her grievances with Fashion Nova on social media. According to the report, the United States Labor Department found Fashion Nova clothing was made in factories that owed hundreds of workers a total of $3.8 million in back pay at the time. “Online retailers need to know that our Mail Order Rule requires them to notify customers in the event of shipping delays and offer the right to cancel with a full refund-not just a gift card or a store credit.”įashion Nova also faced criticism for its labor and manufacturing practices in a 2019 New York Timesreport detailing unsavory factory conditions for underpaid workers. “The same rules that we have enforced for nearly 50 years against catalogers and other mail-order companies also apply to online sellers,” Andrew Smith, Director of the FTC’s Bureau of Consumer Protection, said of the settlement. In April 2020, Fashion Nova was ordered to pay $9.3 million to settle FTC charges alleging it did not properly notify consumers and give them the chance to cancel their orders when it failed to ship merchandise in a timely manner, and that it illegally used gift cards to compensate consumers for unshipped merchandise instead of providing refunds. A dressed mannequin is displayed during the Fashion Nova x Cardi B Collaboration Launch Event at Boulevard3 on Nov. ![]()
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